1. Order Cancellation & Returns

1.1 Order Cancellation (Before Shipment)​

• Orders canceled within 24 hours of payment confirmation are eligible for a full refund.

• Once an order has been shipped, it can no longer be canceled.

1.2 Return Policy (Ready-Made Sizes)

If you purchased a ready-made size (not custom or made to order), you may return it within 48 hours of delivery, provided

• The item has not been altered.

• You notify us immediately upon trying it on.

• The item is returned in its original condition with all tags attached.

Important Notes:

• Return shipping costs are the responsibility of the buyer.

• If a return request is not made within 48 hours of delivery, the return will be refused.

• Once the returned item is received and inspected, a full refund (minus the original shipping cost) will be issued.

1.3 Custom-Made & Made-to-Measure Items​

• Custom-made dresses and made-to-measure items are final sale and non-returnable.

• These items are crafted according to your individual measurements, making them unique to each customer.

• By placing an order, you agree to all store policies regarding custom orders.

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2. Responsibility for Provided Measurements

2.1 Accuracy of Measurements

• Your dress will be made exactly according to the measurements you provide.

• We are not responsible for any incorrect measurements submitted by the customer.

• Since remote tailoring does not allow for in-person fittings, we recommend budgeting for minor alterations by a local tailor if needed.

2.2 Providing Incorrect Measurements

• If incorrect measurements are provided and later discovered, resizing fees may apply.

• The cost of resizing depends on the necessary adjustments.

• If you do not agree to the resizing cost, we will send the dress as originally ordered.

2.3 Changes in Body Size

• If your body size changes after submitting measurements, we are not responsible for adjustments needed due to weight fluctuations.

• Some elements, such as straps, sleeve length, or skirt length, may require minor alterations after delivery.

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3. Size & Quality Claims

3.1 Reporting Issues

• Claims regarding size, quality, or defects must be made within 12 hours of delivery.

• Delivery is determined by the tracking system marking the package as "delivered."

3.2 Wrong Size Due to Seller’s Error

• If an error occurs on our part (wrong size or color), report it within 24 hours of delivery.

• We will review the issue using pre-shipping measurements and customer-provided details.

3.3 Return Process for Corrections

• If the error is confirmed, the buyer must return the item for corrections.

• Adjustments take 1-3 days, depending on complexity.

• The corrected item will be reshipped at our expense.

• The buyer covers the return shipping cost.

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4. Color Variations

• Colors may appear differently due to lighting, device screens, and photography conditions.

• Shades of white, ivory, pink, champagne, and beige can vary.

• Veils ordered separately may differ slightly in shade from dresses.

For further assistance, please contact our support team. By placing an order, you acknowledge and accept these policies.

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